STATION / GROUND HANDLING MANAGEMENT (Classroom, 5 days)

Improve the On-Time Performance (OTP) of your station. Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have prior knowledge of airport business and operations
• Recommended level is Advanced
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn

Upon completing this course, you will be able to:

• Manage all ground handling services according to the IATA Airport Handling Manual (AHM)
• Increase the efficiency of stations as an airline or service provider
• Work within the frame of the IATA Airport Handling Manual and IATA Standard Ground Handling Agreement
• Build a sustainable relationship between the airline and handler management

Course content

• Cooperation between airlines and service providers
•  Duties of the station manager
•  Principles of customer service
•  Facilitation and simplifying passenger travel
•  Ramp,cargo and terminal activities
•  Service Level Agreements (SLA)
•  Resources and GSE management
•  ULD handling
•  Aviation security awareness
•  Baggage handling
•  Emergency response planning

Supporting Materials

• Every participant receives a complimentary electronic copy of the latest IATA Airport Handling Manual (AHM)* as well as the IATA Ground Operations Manual (IGOM)*. These are indispensable field publications that you will refer to throughout this course and in your day-to-day duties.

Who should attend

This course is recommended for:

• Airline station managers
•  Ground handling managers and supervisors
•  Airport authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

*The educational programs of TÜV AUSTRIA ACADEMY are exempt from VAT, according to Law 2859/2000, article 22 par. 1